WhatSaaS Voice Call — Twilio Voice Integration with Recordings & Credit Billing (Add-on)

Important Notice

This is NOT a standalone product. WhatSaaS Voice Call requires the WhatSaaS Web Platform (v1.0.5+) to be installed and running. This plugin adds voice calling capabilities powered by Twilio. Please ensure you have the web platform set up before purchasing this add-on.

Description

WhatSaaS Voice Call is a plug-and-play add-on for the WhatSaaS platform. It enables browser-based voice calls via Twilio WebRTC — allowing your sales and support agents to call customers directly from WhatsApp conversations, without switching apps or installing additional software.

Record, manage, and scale: the ultimate voice call experience for WhatsApp CRM.

Demo Access

Web Platform: https://whatsaas.saasfy.uk/en/sign-in

⚠ Open any chat and click the phone icon in the header to test the voice call feature.

Email: test@test.com

Password: admin123

Key Features

• Browser-Based Calling: Make outbound calls directly from the chat interface via WebRTC. No apps, no extensions — just click and call.
• Call Recordings: Every call is automatically recorded. Recordings are saved and accessible from the chat history for playback, quality assurance, and training.
• Credit-Based Billing: Built-in credit system with configurable per-minute rates. Teams purchase credits, and usage is automatically deducted with full transaction history.
• Floating Call Card: Draggable, always-visible call interface. Agents can navigate the app while on a call without losing the controls.
• CRM Quick Actions: During a call, agents can update funnel stages, assign contacts, add notes, and manage tags — without leaving the conversation.
• Call History: Dedicated page with full call logs including direction, duration, status, and recording links.
• Call Bubbles in Chat: Voice call events are automatically displayed as styled message bubbles in the chat timeline with status and duration.
• Phone Number Management: Search, purchase, and manage Twilio phone numbers directly from the WhatSaaS settings page.
• Multi-Number Support: Teams can have multiple phone numbers. When initiating a call, agents select which number to call from.

How It Works

1. Admin configures Twilio credentials in Admin > Voice Calls
2. Team purchases a phone number from Settings > Voice Calls
3. Team purchases call credits (per-minute billing)
4. Agent opens a chat and clicks the phone icon in the header
5. Call connects via WebRTC in the browser — no software needed
6. Call is recorded and saved as a message bubble in the chat

Requirements

• WhatSaaS Web Platform: v1.0.5 or later — the voice call plugin is an add-on.
• Twilio Account: Required for voice connectivity. Sign up here (free trial available with $15 credit).
• Twilio API Key + Secret: For WebRTC browser token generation.
• TwiML App: Configured in Twilio to route call events to your server.
• Twilio Phone Number: At least one number with voice capability.
• HTTPS Domain: Required for Twilio webhooks.

What’s Included

• Full TypeScript source code
• Step-by-step installation guide (HTML)
• Twilio configuration guide with screenshots reference
• Admin panel integration (credentials + pricing)
• Settings page for teams (numbers + credits)
• Call history page with recordings

Important Note Before Buying

Dependency:

This plugin is an add-on for the WhatSaaS Web Platform. It extends the existing platform with voice calling features. It will not work without the web platform (v1.0.5+) installed and running.

Twilio Costs:

Twilio charges for phone numbers and call minutes separately. These costs are paid directly to Twilio and are not included in the plugin price. See Twilio Voice Pricing for details.

Refund Policy:

Please clear all your doubts and read the available documentation before purchasing. As this is a digital downloadable product, we do not offer refunds once the item has been downloaded.

Support Notes:

• Installation: A comprehensive installation guide is included. We also offer an installation service — contact us on Telegram: @saas_fy
• Scope of Support: Support is provided exclusively for the WhatSaaS Voice Call plugin. Issues related to Twilio account setup, VPS, or general infrastructure are outside our scope.
• Bug Reports: As an independent developer, I cannot offer immediate technical support. In the event of project bugs, please wait for the next scheduled update.

Changelog

Changelog – Version 1.0.0 (13 April 2026)
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- Initial release
- Browser-based voice calls via Twilio WebRTC
- Automatic call recording with chat history integration
- Credit-based billing with configurable per-minute pricing
- Floating draggable call card with CRM quick actions
- Dedicated call history page with logs and recordings
- Phone number search and purchase from settings
- Multi-number support with caller selection
- Call status bubbles in chat (completed, missed, busy, failed)