Ticky Helpdesk - Support Ticketing System & Knowledge base

Description

Ticky Helpdesk is exclusively sold on Envato

Version : 1.7.0

Ticky is a self-hosted Help Desk Software with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way.

Features

Tickets Management
Knowledge Base Management
Customers and Employees Management
Categories Management
Knowledge base rating
Knowledge base friendly URLs
Knowledge base search
Social Login, users can signin with Envato, facebook and google.
Multilingual you can add / translate the app to your own language just from the Dashboard
Receive Email notifications on each new Ticket or Ticket reply
Auto close ticket, Resolved tickets can be closed after X days automatically
Auto assign Tickets to available agents
Manage Saved replies to quickly answer common tickets
Search for Customers, Articles, Tickets and categories for admins
Professional Design
Rich Text Editor with upload image support
Easy Installation and update
High Performance
And much more…

Demo

Admin account : 
Username : admin@demo.com
Password : 12345678

Agent account : 
Username : agent@demo.com
Password : 12345678

Customer account : 
Username : customer@demo.com
Password : 12345678

Requirements

PHP version >= 7.4.0
OPENSSL enabled
mysqlnd enabled
PDO enabled
mbstring enabled
enizer enabled
xml enabled
ctype enabled
fileinfo enabled
json enabled
zip enabled
bcmath enabled
GD_library enabled
iconv enabled
exif enabled

Documentation and Support

You can find online the documentation and get support on the following link

Change log

Update 1.7.0 – 26 July 21

Fixed : Bug on register page
Fixed : Errors not show

Update 1.6.9 – 19 July 21

New feature : Manager role permissions from Settings page
Single page (Articles, Categories, saved replies, Settings page)
New feature : Articles multi-Language
New feature : User custom fields
New feature : Auto save ticket reply on browser as draft
New feature : reply attachments ( Agent / admin can can send attachments with ticket reply )
Fixed : Known Bugs and Issues

Full change logs