Ticksify - Customer Support Software for Freelancers and SMBs

Due to the fact that Envato API doesn’t have a sandbox mode, I have decided to record a video on how to create a personal token and use it to fetch items from Envato to your product database. Please take a look at the video preview of this item.

Introduction

Ticksify is a simple, self-hosted and easy-to-use customer support application built with Laravel, Livewire, and Tailwind CSS. It is a fully responsive and mobile-friendly application. A perfect solution for small and medium-sized businesses to manage their customer support. It is a great alternative to other expensive customer support software like Zendesk, Freshdesk, etc.

Tech Stack

• Laravel 9
• Livewire
• Alpine.js
• and Tailwind CSS

Features

The current release of Ticksify covers most of the basic features for a complete eCommerce platform including:

• Integrated with Envato API
• Knowledge Base
• Ticketing System
• Customer Portal
• Agent Portal
• Admin Portal
• Multi-language Support
• Multi-timezone Support
• Email Notifications

Demonstration

Please be noted that all data will be reset to its default state every hour.

Customer account login credentials:

• URL:
• email: user@ticksify.com
• password: password

Agent account login credentials:

• URL:
• email: agent@ticksify.com
• password: password

Admin account login credentials:

• URL:
• email: admin@ticksify.com
• password: password

Documentation

To make it easy for you to install and manage Ticksify, I have created an online documentation website. Check it out at: docs.ticksify.com

Releases

1.2.3

Features

• Added product managers role
• Added image upload in the comment section
• Added video upload, code and code block for the article editor
• Added comment filter

Bug fixes

• Fixed the word wrap issue that was occurring on long lines of text.
• Fixed the breadcrumb error that occurs when there is no collection associated with a given article.

1.2.2

Features

• Added new pagination style for comment
• Added new auto assignment feature

Bug fixes

• Fix ticket submission on the category of Envato products that do not require a license
• Fix the confirmation while deleting an article
• Fix logo and favicon upload issue
• and some typo fixes

1.2.1

Minor bug fixes and performance improvements.

1.2.0

Features

• Added new dark mode feature

Improvements

• Lot of styling improvements
• Upgrade to Laravel v9.37 which make blade rendering up to 92% faster

1.1.1

Minor bug fixes and performance improvements.

1.1.0

Features

• Added User/Agent ban hammer
• Added ReCaptcha v3 support
• Added in-app notification
• Added collapse/expand on every setting’s section
• Added user registration enable/disable

Improvements

• Change ticket priority from normal to medium
• Set smaller width of user/agent list

Bug fixes

• Fix the error when the user submits a new ticket and there is no category available
• Prevent the user submits a new comment if the ticket has been closed

1.0.1

Minor bug fixes and performance improvements.

1.0.0

The first release.