Ticketing Expert - SaaS based Ticketing System

Ticketing Expert – Multi tenant Help Desk System

SaaS version of the Ticketing Expert supports Multi tenancy. Super admin of the system can login from a central domain and can manage tenants. Tenant can subscribe to a plan set up by the super admin. During the order process, he could choose a subdomain he would like to use, and the ticketing system will be available on that sub domain for the tenant. But if the tenant would like to use the system on his own domain, that can be done too.

(In Demo url https://tesaas.modulespanel.com just subscribe to Trial and see the working in action or go to admin and create a new tenant)

Then the tenant can login as admin from the domain he choose and can add staff, customers can sign up, and the customer can open tickets. tenant can set up departments, email templates, IMAP and SMTP etc. Each tenant’s system will be independent from others. We use one database per tenant.

Our plan system is flexible, you can set up day based plans, month based plans etc. Also you can set up prices in various currencies. It’s a lot flexible.

If you don’t need a SaaS version, and you are just looking for a basic version, You can order it from Here

Demo Details

You can try to create a tennat from admin side https://tesaas.modulespanel.com/ admin@modulespanel.com / admin1234 Then go to https://tesaas.modulespanel.com/tenants/create

Then you can enter a subdomain and then the app will be available on that URL. Two sample tenant apps can be found below

Tenant admin login details

Tenant1 https://dev.tesaas.modulespanel.com/login admin@modulespanel.com / admin1234

Tenant 2 https://dev2.tesaas.modulespanel.com/login admin@modulespanel.com / admin1234

In the tenant side admin can manage staffs and users. Multiple tenants can use the system, each tenant will have a unique sub domain.

Central Admin Features 1) Gateway management 2) Order management 3) Invoice Management 4) Service Management 5) Tenant Management

Tenant Side Features 1. Department wise tickets 2. Private and Internal notes 3. Canned Responses 4. Import tickets from email using IMAP 5. Staffs to department assignment 6. Email notification for ticket opening and ticket reply 7. Multi language support 8. Ticket Tags 8. Permissions 9. KB and FAQs

We support following gateways at the moment. 1. Stripe 2. Paypal 3. Mollie You can add any gateway you would like to use

Customers can do email campaigning too using the application. Customer can create email templates and schedule an email to the selected users.

For more details, please check Ticketing Expert SaaS Document

v1.2.1 (9-Sept-2023)
Bugs fixes
Improved the trial sign up process

v1.2.0 (6-May-2023)
Bugs reported by customers fixed
Added all the features existing in the basic ticketing system
Made the trial sign up user friendly

v1.1.0 (7-Feb-2022)
Email campaign feature
Schedule an email to the selected users

v1.0.0
Initial Release