Tickerrv2 - Tickets, questions and knowledge base

Tickerr v2 is a PHP system that will let you create your own knowledge base + questions + tickets system!. With this, your clients will be able to access a knowledge base filled with useful articles, as well as to submit questions if they need to ask something simple, or a ticket if they need specific assistance from an agent. Also, enabling the optional questions module, you’ll be able to create knowledge base articles in response to the questions asked by your clients, allowing you to feed your knowledge base based on your client’s questions! Tickerr v2 has the following features:

• Knowledge base
• Tickets system
• Questions system
• Knowledge base articles can be created in response to a question
• Knowledge base articles can include: images, syntax highlighting, etc
• Supported languages for syntax highlighting: python, php, html, xml, javascript, css, sass, sql, ruby, typescript, and many more!
• Envato API integration to validate purchase codes
• Roles system: administators, supervisors, agents and clients
• Rating system
• Voting/views system for knowledge base articles
• Canned responses
• Mailing
• Dashboard with statistics
• Multiple languages supported (includes by default English and Spanish)

Demo

Go ahead and visit the demo! 6 different accounts are created, in order to let you use the system as much as you’d like. Main page (and login for clients): http://sglancer.com/Tickerrv2 Dashboard (and login for admin/supervisor/agent): http://sglancer.com/Tickerrv2/dashboard Accounts usernames (password for all of them is 123456): Administrator: admin Supervisor: supervisor Agents: agent1 OR agent2 Clients: client1 OR client2 Reminder: Since it is a demo, some forms and features (such as image uploading and integration with Envato API) are disabled. Also, it will periodically reset back to default.

Customer reviews

Requirements

Following requirements are needed to run Tickerrv2 properly:

• Apache
• PHP 5.6+
• MySQL 5.1+
• mod_rewrite module
• Ability to set CHMOD permissions
• Cron jobs (Linux) or Scheduled tasks (Windows)
• Mail OR Sendmail OR SMTP

Cron jobs and mail/sendmail/smtp only required if you’d like to use mailing features

Questions before buying?

No problem! We’re a message or comment away. Please leave a comment, or send us an email to support@sglancer.com, and we’ll try to get back to you as soon as possible.

Docs and installation

Tickerr v2 comes with a full documentation that explains every aspect about the system like: overview, installation, description of every section, how to translate, and more. If you need, we do offer installation services for a $15 USD fee. If your server meets all requirements, installation shouldn’t take more than 15 minutes. Installation services will be subject to our availability. If you’re interested, please contact us at support@sglancer.com. You’re free to send us an email even prior to your purchase. Support and lifetime updates are included in your license. For more information, please read CodeCanyon’s policies about licenses.

Changelog

1.0.9 – 13/Aug/2021

• Fixed missing translation of dates
• Fixed missing translation of ticket status
• Fixed issue where 2+ file uploads would only upload a single file

1.0.8 – 06/Aug/2021

• Fixed issue were tickets couldn’t be reopened

1.0.7 – 04/Aug/2021

• Fixed issue where department images couldn’t be changed
• Added translation of dates to the frontend

1.0.6 – 29/Jun/2021

• Fixed installation issue

1.0.5 – 15/Jun/2021

• Now search functionality allows unicode characters, as well as knowledge base article titles and custom pages

1.0.4 – 03/Sep/2020

• Added option to customize basic frontend colors
• Now admin can add up to 3 custom pages to show in the frontend
• Now admin can change the order of the kb departments shown in the homepage
• Installation will show more specific information
• Added edit button to articles in the frontend
• Added loading icon to tables in the admin dashboard
• Fixed bug that increased the size of uploaded department images
• Fixed bugs in tables ordering and search
• Minor code refactoring

1.0.4 – 15/Jun/2020

• Now search functionality allows unicode characters, as well as knowledge base article titles and custom pages

1.0.3 – 13/Ago/2020

• Search functionality for KB articles improved
• Fixed bug that allowed uppercase URLs
• Added Envato API integration to check purchase codes
• Now textareas (for backend users) allow: syntax highlighting, text coloring, images upload, etc.
• Lowered minimum characters required to create articles/departments, from 5 to 1
• Fixed minor bugs

1.0.2 – 07/Ago/2020

• Added option to auth protect knowledge base articles
• Added background color to charts (admin dashboard)
• Added option to change favicon
• Added more HTML tags for textareas
• Added option so that browser will scroll right to the page content when searching or visiting a department or article
• Added notifications to the admin dashboard whenever a new update is released
• Now users can log in with their email address too
• Now page will just reload when a user signs in/out, instead of redirecting to the homepage
• Now visitors will be prompted to log in when clicking a footer button to create ticket/question
• Fixed bug that prevented clients from changing their profile picture
• Fixed search feature in tables
• Fixed search feature for articles

1.0.1 – 27/Jul/2020

• Fixed typo in JS file
• Fixed bug related to deprecated use of curly braces in PHP
• Fixed broken link tags in the footer
• Switched social media links from http to https

1.0.0 – 20/Jun/2020

• Released