SupportDesk - Fast PHP Ticketing System

Version 2 has been released! Purchase now and save huge!

SupportDesk is an elegant, high-performance PHP ticketing system built to streamline your customer service workflow. It utilizes responsive modern interfaces to efficiently manage user inquiries, verify authentication securely, and coordinate administrative staff seamlessly.

• Client Landing Page: supportdesk.nextmas.com/landing
• Admin Dashboard: supportdesk.nextmas.com/signin
• Moderator Dashboard: supportdesk.nextmas.com/signin

Features

• Advanced Ticket Management: A powerful dashboard designed strictly to organize, categorize, assign, and resolve complex customer issues from one central hub.
• Knowledge Base & Articles: Create and publish helpful guidance resources directly allowing customers to resolve queries instantly without submitting a new ticket.
• PHP 8.4 Optimized Core: Architected with rigorous modern PHP standards for uncompromised reliability across robust or shared hosting environments.
• Adaptive Dark Mode: A fluid UI seamlessly supporting elegant light designs while effortlessly pivoting into a deep, eyes-friendly dark mode for late-night staff.
• Role-Based User Permissions: Rigidly separates access boundaries ensuring secure isolation between basic users, assigned issue Moderators, and high-level global Administrators.
• Internal Staff Notes: Administrators and Moderators can quietly embed invisible private strategy messages exclusively onto threads that clients never see.
• Multi-Language Localization: Built tightly around dynamic _lang() helper variables making it universally translatable into any global dialect instantly.
• Quick Response Templates: Rapidly handle redundant inquiries by clicking pre-compiled "Canned Response" templates directly into the text editor.
• Automated SMTP Notifications: Automatically broadcasts real-time email notices to your users immediately outlining responses when your staff act.
• Administrative Overrides: Administrators hold elevated authority with secure password-guarded commands to force-delete abusive messages, wipe tickets completely, or assign new managers dynamically.
• Spam Hardening System: Shields ticketing ingestion aggressively via enforced Email-Verification requirements restricting unregistered visitors alongside optional Google reCAPTCHA layers.

Requirements

• PHP 8.2 or newer
• MySQL / MariaDB Database
• cURL, PDO, & JSON PHP Extensions

Instructions

Documentation and Installation Guide Provided!