OrderPing - WhatsApp Order Alerts for WooCommerce

OrderPing sends your customers order updates on WhatsApp, alerts you about every new order, and wins back lost sales with abandoned cart reminders - all through Meta's official WhatsApp Cloud API.

Customers read WhatsApp messages far more often than emails. OrderPing turns every important order moment into a clear WhatsApp message, using the templates you already approved in WhatsApp Manager.

Try it in the live demo

The demo opens straight into the plugin dashboard with sample orders, delivered and read messages and recovered carts. Place an order on the demo storefront to see the notifications appear (the demo runs in sandbox mode, so nothing is actually sent).

Why OrderPing

• Official Cloud API only - no unofficial WhatsApp Web automation
• Works with any order status, including custom statuses from other plugins
• Abandoned cart reminders with one-click recovery and recovered revenue tracking
• Opt-in on both the classic and the block checkout, plus STOP / START handling
• Fast checkout: messages are sent in the background with Action Scheduler
• HPOS and block checkout compatible, translation ready

WhatsApp is a trademark of WhatsApp LLC. OrderPing is not affiliated with or endorsed by Meta.

Features

Order notifications

• A WhatsApp template for any order status: processing, on hold, completed, cancelled, refunded, failed and custom statuses
• Each event is sent once per order, with a manual resend button on the order screen
• Only customers who opted in are messaged (configurable)

Store owner alerts

• New order alerts to one or more WhatsApp numbers

Abandoned cart recovery

• Carts are saved when a shopper types a phone number at checkout (block and classic)
• First and optional second reminder with your own delays
• Recovery link restores the cart and opens the checkout in one tap
• Recovered orders and revenue tracked on the dashboard

Templates and placeholders

• Sync approved templates from Meta and preview them while mapping variables
• Header, body and dynamic URL button variables
• Placeholders: {first_name}, {order_number}, {order_total}, {order_items}, {tracking_number}, {order_url}, {meta:any_key}, {recovery_url} and more

Tracking and compliance

• Delivery and read receipts through a signed webhook (HMAC verified)
• Customers can reply STOP to opt out and START to opt back in
• Message log with filters, error details and links to orders
• Dashboard: messages sent, delivery and read rate, failures, carts and recovered revenue

Built right

• Background sending with Action Scheduler - checkout never waits for WhatsApp
• Sandbox mode to test without sending
• HPOS and block checkout compatible, translation ready (.pot included)
• Developer hooks for placeholders, messages, opt-in and phone rules
• Clean, readable code with no licence locks

Requirements

• WordPress 6.2 or newer (tested on 6.9)
• WooCommerce 8.0 or newer (tested on 11.2)
• PHP 7.4 or newer (tested on PHP 8.5)
• A Meta Business account with a WhatsApp Cloud API phone number (creating it is free; Meta bills conversations directly)
• Approved WhatsApp message templates for the events you want to use
• HTTPS on your site for the delivery and read receipts webhook

Instructions

1. In WordPress go to Plugins > Add New > Upload Plugin and upload orderping.zip (inside the download), then activate it.
2. Open WooCommerce > WhatsApp alerts. The plugin starts in sandbox mode, so you can test safely.
3. On the Connection tab enter your Phone number ID, WhatsApp Business Account ID and permanent access token, untick sandbox mode, then click Test connection and Sync templates.
4. On the Notifications tab turn on the events you want, choose a template and enter one placeholder per template variable (for example {first_name}, {order_number}, {order_total}).
5. Optional: enable Abandoned carts reminders and add the webhook URL and verify token to your Meta app for delivery and read receipts.

The documentation folder in the download explains every step, the Meta setup, templates, placeholders and developer hooks.