OmniCall - Multi-Tenant AI Call Center CRM SaaS

OmniCall – AI-Powered Multi-Tenant Call Center CRM SaaS

Build your own customer engagement platform with AI-powered workflows, call center tools, CRM, and subscription management.

OmniCall is an AI-first, multi-tenant call center CRM SaaS application designed for agencies, startups, entrepreneurs, and businesses that want to build and manage a customer engagement platform. Built with Laravel 12, React 18, and Inertia.js, OmniCall combines customer relationship management, communication tools, AI-assisted workflows, subscription billing, and business automation in one application.

Whether you are developing a SaaS business, managing customer service operations, or providing communication solutions to multiple clients, OmniCall offers a foundation for organizing teams, managing customer interactions, and delivering services through a centralized platform.

🚀 Platform Highlights

• Multi-tenant SaaS architecture for serving multiple customer workspaces.
• White-label-oriented platform structure for agencies and SaaS entrepreneurs.
• Centralized Super Admin panel for platform-level management.
• CRM tools for organizing customers, leads, and sales activities.
• AI integrations with OpenAI and Google Gemini.
• Knowledge base tools for document-based AI workflows.
• Browser-based SIP softphone dialer for supported calling workflows.
• Call recording and call queue management capabilities.
• SMS, WhatsApp API, and SMTP email campaign modules.
• Visual workflow automation builder.
• Drag-and-drop sales pipeline board.
• Support ticket helpdesk with SLA tracking.
• Appointment scheduling and analytics dashboards.
• Subscription billing and plan-based quotas through Stripe Cashier.

🏢 Multi-Tenant SaaS Architecture

OmniCall is designed to support multiple customers from a shared application codebase, with tenant-specific environments and settings.

• Tenant Workspaces: Organize customer operations within separate tenant environments.
• Tenant Isolation: Supports the described tenant-isolation architecture.
• Custom Subdomains: Configure individual tenant access through custom subdomains.
• Tenant Databases: Supports the described independent database architecture for tenants.
• Media Storage: Organize tenant media storage according to the application's configuration.
• Tenant Settings: Maintain tenant-specific settings and operational configuration.
• Centralized Management: Manage the overall platform through the Super Admin interface.

Actual isolation, domain routing, database provisioning, and storage behavior depend on the included implementation and deployment configuration.

👑 Super Admin Panel

The centralized administration area provides platform-level controls for operating the SaaS application.

• Manage tenant accounts through the available administration features.
• Configure subscription plans and pricing options.
• Review platform billing and subscription-related information.
• Manage global platform configuration options.
• Organize tenant and plan administration from a central interface.
• Support the administration of a multi-tenant business model.

💳 Subscription Billing with Stripe Cashier

OmniCall integrates Stripe Cashier for subscription-oriented billing workflows.

• Recurring subscription plan support.
• Free-trial support as described for the platform.
• Multiple pricing plans.
• Quota-based limits for supported resources.
• Subscription-related administration through the platform.
• Stripe integration for configured payment workflows.

External requirements: A Stripe account, supported business region, valid API credentials, and the required billing configuration are necessary. Confirm the included implementation and documentation for the exact subscription lifecycle, webhook handling, cancellations, refunds, and payment-failure behavior.

🤖 AI-Powered Business Workflows

OmniCall integrates OpenAI and Google Gemini to support AI-assisted customer engagement and business workflows.

AI Provider Integrations

• OpenAI integration for supported AI-powered features.
• Google Gemini integration for supported AI workflows.
• Provider configuration according to the application's integration settings.
• AI functionality subject to valid credentials, model availability, and provider usage limits.

AI Knowledge Base

• Create knowledge resources for supported AI workflows.
• Upload documents, PDFs, and other supported training content.
• Process content into vector embeddings as described for the platform.
• Use indexed knowledge as a foundation for contextual AI responses.
• Organize knowledge resources for AI-assisted customer support and business operations.

AI Agents and Productivity

• Assist with customer inquiries using configured AI workflows.
• Support sales proposal generation.
• Assist with lead scoring.
• Summarize conversations using supported AI functionality.
• Help automate repetitive business tasks.
• Support more consistent customer engagement and team productivity.

AI output depends on the configured provider, available knowledge, prompts, model capabilities, and API usage. Review generated responses before using them for sensitive or business-critical decisions.

☎️ Browser-Based SIP Softphone

OmniCall includes a browser-based SIP softphone dialer intended to support calling workflows directly through the web application.

• Access the included softphone interface through a browser.
• Support SIP-based calling workflows with compatible telephony infrastructure.
• Use the included call recording functionality.
• Manage call queues through the available queue-management features.
• Bring calling workflows closer to customer and CRM operations.

Telephony requirements: SIP credentials, compatible SIP infrastructure, network configuration, and any required telephony services must be provided separately unless explicitly included in the package. Browser calling and recording may depend on provider support, permissions, HTTPS, and applicable regulations.

📨 Multi-Channel Campaign Management

Organize customer communication workflows through the available messaging and campaign modules.

SMS Campaigns

• Access the SMS campaign module.
• Configure compatible messaging services where required.
• Manage campaign workflows supported by the application.

WhatsApp API Integration

• Support WhatsApp API-based communication workflows.
• Configure the required provider credentials and account settings.
• Use the available campaign functionality according to the integration implementation.

SMTP Email Campaigns

• Configure custom SMTP email services.
• Organize email campaign workflows within the platform.
• Use your own compatible email infrastructure and credentials.

Message delivery, provider fees, sending limits, approved templates, recipient consent, and campaign restrictions depend on the relevant service providers and applicable policies.

🔄 Visual Workflow Automation Builder

The visual workflow automation builder helps organize supported business processes through a graphical workflow interface.

• Create and manage workflows using the included visual builder.
• Organize supported automation steps in a structured process.
• Use automation capabilities available in the implemented workflow system.
• Reduce repetitive manual work where supported by configured actions.

Available triggers, actions, conditions, and execution behavior depend on the workflow features implemented in the package.

📊 CRM and Sales Pipeline

Bring customer relationship management and sales activity organization into a centralized workspace.

• Manage customer and lead information through the CRM.
• Organize opportunities using the drag-and-drop sales pipeline board.
• Visualize sales stages through the available pipeline interface.
• Support lead-scoring workflows using the described AI capabilities.
• Use proposal generation and conversation summaries where supported by the configured AI tools.
• Keep sales activities connected to the platform's broader business workflows.

🎫 Customer Support Helpdesk

Organize customer service requests using the included support ticket module.

• Create and manage support tickets through the available helpdesk functionality.
• Track support requests through supported ticket workflows.
• Use SLA tracking capabilities included in the application.
• Bring customer support operations into the same platform as CRM and communication tools.
• Support structured service management for agencies and customer-facing teams.

📅 Appointment Scheduling

• Access the appointment scheduling module.
• Organize appointment-related records and workflows.
• Support service-business scheduling operations through the included functionality.
• Keep appointment management alongside other customer engagement modules.

📈 Analytics and Business Visibility

OmniCall includes analytics dashboards to help users review available business and operational information.

• Access the included analytics dashboard interfaces.
• Review data made available by the implemented reporting features.
• Bring business activity information into a centralized application.
• Use available insights to support operational reviews and planning.

The metrics, filters, export options, and reporting depth depend on the dashboards implemented in the package.

💰 Usage Quotas and Subscription Plans

The subscription system includes plan-based quotas for supported platform resources.

• User limits.
• Storage limits.
• API request limits.
• Communication record limits.
• Multiple pricing plan configurations as supported by the implementation.
• Centralized plan management through the Super Admin panel.

Confirm the included configuration and documentation for the exact quota enforcement rules, reset intervals, and resource-counting behavior.

🧰 Technology Stack

• Backend: Laravel 12
• Frontend: React 18
• Application Integration: Inertia.js
• Billing: Stripe Cashier
• AI Providers: OpenAI and Google Gemini
• Communication: SIP softphone, SMS, WhatsApp API, and SMTP email integrations as described
• Architecture: Multi-tenant SaaS

📦 What Is Included?

• OmniCall application source code included in the purchased package.
• Laravel 12 backend application.
• React 18 and Inertia.js frontend.
• Multi-tenant SaaS functionality.
• Super Admin and tenant-oriented management interfaces as implemented.
• CRM and sales pipeline modules.
• AI provider integrations and knowledge-base functionality as implemented.
• Calling, campaign, workflow, ticketing, scheduling, and analytics modules as included.
• Subscription billing integration through Stripe Cashier.

Refer to the actual package contents and documentation for the complete inventory of files, modules, dependencies, and setup instructions.

⚙️ Deployment and Configuration

1. Review Requirements: Check the package documentation for the required PHP version, database, extensions, and server configuration.
2. Prepare Hosting: Configure a compatible server and web root for the Laravel application.
3. Install Dependencies: Install backend and frontend dependencies as required by the included project files.
4. Configure Environment: Set the application environment, database access, and other required settings.
5. Configure Tenancy: Set up the tenant domains, database behavior, and storage configuration according to the included implementation.
6. Connect External Services: Configure Stripe, AI providers, SIP infrastructure, messaging services, and SMTP where required.
7. Configure Security: Set up HTTPS, permissions, secrets, backups, and production settings.
8. Test the Application: Verify authentication, tenant access, billing, AI features, communication workflows, and other enabled modules before launch.

Follow the package documentation for the exact installation commands, migrations, queue workers, scheduled tasks, and any required background services.

🔐 Security and Production Considerations

• Configure tenant access controls and authorization correctly.
• Protect API keys, payment credentials, and environment configuration.
• Use HTTPS for production deployments and supported browser-based communication features.
• Review storage permissions, database access, backups, and logging.
• Configure any required queues, scheduled tasks, and background processing.
• Review call recording consent, data privacy, messaging consent, and applicable legal requirements.
• Test tenant isolation and role permissions before opening the platform to customers.

⚠️ Important Notes

• Self-Hosted Deployment: Hosting, server administration, maintenance, backups, and infrastructure costs are your responsibility.
• AI Services: OpenAI and Google Gemini require valid provider credentials and may charge usage fees.
• Stripe Billing: Requires your own Stripe account and compatible payment configuration.
• Telephony: SIP infrastructure, phone numbers, call charges, and compatible service providers may be required separately.
• Messaging: SMS, WhatsApp, and email delivery depend on configured providers and their policies.
• External Dependencies: Features relying on third-party services require those services to be configured and available.
• Customization: Any changes beyond the included functionality may require additional development.
• Performance: Actual capacity depends on server resources, database configuration, integrations, and usage patterns.

🎯 Who Is OmniCall For?

• Digital agencies building customer engagement solutions.
• Entrepreneurs launching a self-hosted SaaS business.
• Startups combining CRM, communication, and AI-assisted workflows.
• Call center operators using compatible SIP infrastructure.
• Businesses organizing customer support and sales operations.
• Developers looking for a Laravel 12, React 18, and Inertia.js application foundation.

🌟 Why Choose OmniCall?

• Unified Platform: Bring CRM, communication, automation, and subscription features into one application.
• AI-Assisted Workflows: Use supported AI integrations for knowledge-based responses and business productivity.
• Multi-Tenant Foundation: Organize multiple customers through tenant-oriented architecture.
• Communication Tools: Combine the included calling and messaging modules with compatible external services.
• Flexible Business Model: Configure supported subscription plans and usage quotas.
• Modern Technology: Built with Laravel 12, React 18, and Inertia.js.
• Agency-Oriented Structure: Designed for teams that serve multiple customers and manage different business workflows.

📚 Documentation and Support

Review the documentation included with the purchased package for installation instructions, environment configuration, integrations, and operational requirements.

For item-related assistance, use the support options available through the OmniCall item page on Codester after purchase.

🚀 Launch Your Customer Engagement SaaS

OmniCall combines multi-tenant CRM, AI-assisted workflows, browser-based SIP calling, campaign tools, support ticket management, appointment scheduling, analytics, and subscription billing in one Laravel-based platform.

Explore OmniCall and build a foundation for your own customer engagement and call center CRM SaaS.

Features

  SaaS & Multi-Tenant Features

• Multi-Tenant Architecture with Database Isolation
• Custom Tenant Subdomains (tenant.yourdomain.com)
• Stripe Subscription Billing with Free Trial Support
• Multiple Pricing Plans with Feature Quotas
• Centralized Super Admin Dashboard
• White-Label Branding Support
• Tenant Usage Monitoring and Statistics
• Role & Permission Management
• Multi-Language Ready
• Dark & Light Theme Support

  AI-Powered Features

• OpenAI & Google Gemini Integration
• AI Knowledge Base with PDF Upload Support
• Vector Embeddings & Semantic Search
• AI Voice & Chat Agents
• Automatic Call Summaries
• AI Lead Scoring & Sentiment Analysis
• AI Sales Proposal Generator
• AI Email Composer
• AI Customer Response Suggestions
• AI Workflow Automation

  Call Center Features

• Browser-Based SIP Softphone Dialer
• Inbound & Outbound Call Management
• Call Queue Management
• Call Recording & Playback
• Contact & Customer Management
• Call Notes and Activity Timeline
• Agent Performance Tracking
• Call History Logs
• Voicemail Support
• Real-Time Agent Status Monitoring

 Communication Features

• Twilio SMS Integration
• WhatsApp API Integration
• SMTP Email Campaign Support
• Bulk Email Sending
• Bulk SMS Campaigns
• Email Templates Management
• Contact Segmentation
• Scheduled Campaigns
• Automated Follow-Ups
• Notification Center

 CRM & Sales Features

• Drag & Drop Deals Pipeline
• Leads Management
• Contacts Management
• Companies Management
• Tasks & Reminders
• Appointment Scheduling
• Calendar Integration
• Notes & Attachments
• Customer Tags & Labels
• Sales Analytics Dashboard

 Support Desk Features

• Ticket Management System
• Priority & Status Management
• SLA Tracking
• Internal Notes
• Ticket Assignments
• Customer Conversations
• Knowledge Base Articles
• Canned Responses
• Ticket History Logs
• Email Notifications

  Automation & Productivity

• Visual Workflow Builder
• Trigger-Based Automations
• Webhook Support
• Scheduled Jobs & Queues
• Activity Logs
• Audit Logs
• CSV Import & Export
• Advanced Search & Filters
• REST API Access
• Backup & Restore Support

 Security & Performance

• Two-Factor Authentication (2FA)
• Google Login Support
• Session Management
• API Token Management
• Rate Limiting
• Secure File Uploads
• Database Backup System
• GDPR-Friendly Architecture
• Optimized for Large Scale Applications
• Built with Laravel 12 + React 18 + InertiaJS

Requirements

• PHP 8.3 or Higher
• Laravel 12.x
• MySQL 8.0+ / MariaDB 10.6+
• Composer 2.x
• Node.js 20+ and NPM
• Apache or Nginx Web Server
• SSL Certificate (Recommended)
• Cron Job Access
• Redis (Optional for Queues & Cache)
• FFmpeg (Optional for Call Recordings)
• SIP Server or VoIP Provider (Optional)
• Twilio Account (Optional for SMS)
• WhatsApp Business API (Optional)
• OpenAI API Key (Optional for AI Features)
• Google Gemini API Key (Optional)
• SMTP Mail Server
• Minimum 2 GB RAM (4 GB Recommended)
• Linux VPS / Shared Hosting / cPanel Supported
• Subdomain Support Required for Multi-Tenant SaaS

Instructions

1. Upload the project files to your server.
2. Create a MySQL database and import the database structure.
3. Configure the .env file with database credentials.
4. Run Composer dependencies installation.
5. Install Node.js dependencies and build assets.
6. Generate the application key.
7. Run database migrations and seeders.
8. Configure cron jobs and queue workers.
9. Set up Stripe credentials for subscriptions.
10. Configure OpenAI and Google Gemini API keys (optional).
11. Configure Twilio, SMTP, or WhatsApp API settings (optional).
12. Create a wildcard subdomain for tenant access.
13. Login to the Super Admin panel.
14. Create subscription plans and platform settings.
15. Start onboarding tenants and manage your SaaS platform.