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NextGenSwitch – Multi-Tenant AI Call Center

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NextGenSwitch – Multi-Tenant AI Call Center

Description

NextGenSwitch Multi-Tenant Edition is a complete AI-powered call center and communication platform designed to transform how businesses manage voice and messaging operations. This powerful system integrates PBX, call center, and campaign automation features into a single, unified and highly scalable solution.

The multi-tenant architecture provides full tenant isolation, enabling service providers to host multiple clients securely. Each tenant receives its own independent PBX, call center, routing configuration, and AI automation environment.

NextGenSwitch delivers comprehensive telephony features, including SIP trunk management, extension control, DID routing, IVR flows, call queues, agent dashboards, and real-time performance monitoring. These capabilities are enhanced by AI-driven tools such as virtual voice agents, intelligent call routing and automated replies for WhatsApp and Messenger.

Designed to be secure, scalable, and production-ready, NextGenSwitch Multi-Tenant Edition empowers service providers to launch and manage their own cloud telephony platform with advanced automation and a clean, modern interface.

Demo Information URL: https://demo.nextgenswitch.com User: demo@nextgenswitch.com Password: demopass SIP Domain: demo.nextgenswitch.com SIP Ports: 5060 (UDP/TCP), 5061 (TLS)

Features

Multi-Tenant Architecture

  • Full tenant isolation
  • Separate PBX, IVR, queue and routing per tenant
  • Tenant-level roles (owner, admin, agent)
  • Centralized super-admin control panel

AI & Automation

  • AI Virtual Voice Agent for call handling
  • AI-powered WhatsApp & Messenger auto replies
  • Auto ticket creation using AI
  • AI call Record summaries

Telephony Core

  • SIP trunk, extension & DID management
  • Smart IVR Design
  • WebRTC softphone
  • Call recording & voicemail
  • Real-time dashboard for queues & agents
  • Messaging & Campaigns
  • WhatsApp & Messenger automation
  • Voice broadcasting & outbound campaigns

Platform Tools

  • Built-in support ticketing system
  • CRM-ready 
  • Click to call
  • Role-based permissions
  • Fully documented installation and configuration

Requirements

  • Linux server or VPS
  • PHP 8.0+
  • MySQL 5.7+ / MariaDB
  • Composer
  • SSL certificate webrtc softphone
  • For AI automation: API key for LLM provider

Instructions

Documentation contains full step-by-step installation, please check before install.

Authormasum0009
CategoryScripts & Code / PHP Scripts / AI
Price$999
Extended License$2,997
Likes2
First ReleaseNov 19, 2025
Last UpdateNov 19, 2025
Files included.py, .php, .css, .html, .sql, JavaScript .js
Software versionPHP 8.0, PHP 8.1, PHP 8.2, PHP 8.3, PHP 8.4

Categories

aiPHP ScriptsScripts & Code

Tags

ai contact centerauto dialercall center softwarecall routing systemcloud PBXdid managementivr systemmessenger automationmulti tenantomnichannel supportsip trunk managementvirtual voice agentvoip softswitchwhatsapp-automation

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