NextGenSwitch - AI Powered Call Center Solution
Description
NextGenSwitch is an advanced AI-powered multi-tenant Call Center and Contact center solution. The platform includes powerful telephony features together with intelligent automation tools, virtual voice agents and integrated messaging AI.
The system combines call-center management, SIP routing, IVR flows, queue distribution, agent dashboards and AI features that automate communication across voice, WhatsApp and Messenger channels. NextGenSwitch helps businesses reduce support workload, increase customer engagement and deliver consistent 24/7 automated responses.
This product includes an AI Virtual Voice Agent that can greet callers, answer questions, collect information and route calls. Additionally, built-in WhatsApp and Messenger automation allows the system to reply to customers instantly using AI-based intent detection and knowledge-based answers.
Designed with a modern and responsive interface, modular architecture and enterprise-level reliability, NextGenSwitch is scalable for telecom businesses of all sizes.
Demo Information URL: https://demo.nextgenswitch.com User: demo@nextgenswitch.com Password: demopass SIP Domain: demo.nextgenswitch.com SIP Ports: 5060 (UDP/TCP), 5061 (TLS) Multi-tenant is not included in this package. Please check for multi-tenant pricing: https://www.codester.com/items/60024/nextgenswitch-multi-tenant-ai-call-center
Features
Telephony & Call Center
- Multi-tenant cloud Call Center and Contact Center
- SIP trunks, extensions & DID management
- Smart AI enabled IVR
- Call queues with real-time monitoring
- WebRTC softphone support
- Call recording & advanced reporting
- Voicemail
AI & Automation
- AI Virtual Voice Agent for inbound calls
- AI-based call summarization and disposition notes
- WhatsApp automation with AI smart replies
- Messenger automation with intent detection
- Automatically create support tickets using AI
- Knowledge-based auto-responses using custom data
- Auto-routing based on customer intent
Platform & Tools
- Built-in support ticketing system
- CRM-ready
- Role-based permissions
- Activity logs & analytics
- Fully documented installation and configuration
Requirements
- Linux server or VPS
- PHP 8.1+
- MySQL 5.7+ / MariaDB
- Composer
- SIP infrastructure (FreeSWITCH / Asterisk / Kamailio)
- SSL certificate
- Cron enabled
- For AI automation: API key for LLM provider (optional)
Instructions
Documentation contains full step-by-step installation, please check before install.
| Author | masum0009 |
|---|---|
| Category | Scripts & Code / PHP Scripts / Miscellaneous |
| Price | $99 |
| Extended License | $297 |
| Likes | 3 |
| First Release | Nov 17, 2025 |
| Last Update | Nov 17, 2025 |
| Database | MySQL 4.x, MySQL 5.x |
| Files included | .py, .php, .css, .html, .sql, JavaScript .js |
| Software version | PHP 8.1, PHP 8.2, PHP 8.3, PHP 8.4 |
Categories
Tags
External listing. code.market does not sell this product and does not process payment for it. Pricing, payment, delivery, licensing, refunds, and support are handled by the third-party merchant on its own website. We may earn an affiliate commission from a referral. Details.
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