Laravel Support Ticket Management System

Support Ticket Management System - Laravel 12

Support Ticket Management System is a modern customer support solution built using Laravel 12 and PHP 8.2. It includes a powerful admin panel and a user-friendly dashboard to manage support tickets efficiently.

🚀 Key Features:

• User registration with email verification
• Admin & co-admin dashboard with full control
• Create, track, and manage support tickets
• Real-time chat between users and admin
• Seen & pending message status system
• Forgot password & secure login system
• AJAX-powered messaging with pagination
• Customizable settings (logo, site name, footer, etc.)
• Manage users, tickets, and chat replies easily

⚙️ Technologies Used:

• Laravel 12
• PHP 8.2
• Bootstrap 5
• jQuery & AJAX
• MySQL

🧩 Installation:

1. Upload files to your web server
2. Configure your .env file
3. Run composer install
4. Visit /install to set up the app

📌 Requirements:

• PHP 8.1 or newer
• MySQL or MariaDB
• Apache/Nginx with mod_rewrite

This system offers an efficient and intuitive experience for both users and administrators to handle support tickets in real-time with ease.

Features

✅ Features List:

• Built with Laravel 12 and PHP 8.2.12
• Admin Dashboard with full control
• User Dashboard with ticket view and chat
• Create, track, and reply to support tickets
• Real-time chat system between user and admin
• Seen/Pending status for messages
• Email verification on user registration
• Password reset and secure login system
• Multi-admin and co-admin functionality
• Manage users: activate/block/delete
• Change ticket status: Pending, Seen, Processing, Closed
• AJAX-based messaging with smart pagination
• Custom site settings: logo, name, footer, favicon, etc.
• Clean and modern Bootstrap 5 frontend UI
• Responsive design – works on all devices
• Easy installation via web-based installer
• Lightweight and performance-optimized
• Clean, commented, and well-organized code
• Detailed documentation included

Requirements

⚙️ System Requirements:

• PHP Version: 8.1 or higher
• Database: MySQL or MariaDB
• Web Server: Apache or Nginx (with mod_rewrite enabled)
• Composer: Required to install dependencies

Instructions

Installation Instructions

1. Upload all files to your web server root directory.
2. Create a MySQL database and user.
3. Rename .env.example to .env.
4. Update .env with your database credentials, app URL, timezone, and SMTP settings.
5. Run composer install via SSH to install dependencies.
6. Set write permissions for /storage and /bootstrap/cache folders.
7. Open <a href="https://yourdomain.com/install">https://yourdomain.com/install</a> in your browser and follow the setup steps.
8. Login to the admin panel at <a href="https://yourdomain.com/admin/login">https://yourdomain.com/admin/l...</a>.

Note:

• Make sure mod_rewrite is enabled on your server.
• PHP version 8.1 or higher is required.
• For email functionality, configure SMTP settings in .env