Laradesk - Helpdesk Ticketing System

Laradesk – Helpdesk Ticketing System

Laradesk is a system for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers.

With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.

Support

For any questions or comments, send a request from the profile form:: codecanyon.net/user/dacoto and we will try our best to assist you.

Features

• Create & manage tickets
• Attach files to tickets
• Receive email notifications on each ticket response
• Organize tickets by status
• Organize tickets by label
• Organize tickets by department
• Assign specific users to each department
• Assign a priority to each ticket
• Manage canned responses and add them to ticket responses
• Manage users & user roles
• Set settings from visual interface
• Translate the strings from visual interface

Demo

Demo page:

Admin User: admin@admin.com / 12345678

Agent User: agent@agent.com / 12345678

Customer User: customer@customer.com / 12345678

Requirements

• PHP >= 7.3 or PHP >= 8.x
• MYSQL => 5.7 or MariaDB => 10.2.7
• BCMath PHP Extension
• Ctype PHP Extension
• Fileinfo PHP extension
• JSON PHP Extension
• Mbstring PHP Extension
• OpenSSL PHP Extension
• PDO PHP Extension
• Tokenizer PHP Extension
• XML PHP Extension

Documentation

You can see the documentation and all the features of the application at the following link:

Changelog

v1.1.2 – 2021-04-07

Fixed
- Updated dependencies & fixed docs

v1.1.1 – 2020-12-16

Fixed
- PHP 8.x auto-installer error

v1.1.0 – 2020-12-16

Added
- PHP 8.x support

v1.0.0 – 2020-11-19

Added
- Initial release

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