Helpy - Knowledge Base Ultimate Ticket Support System

Description

Overview

Create your own ticket support website with this script. You can create a site like the most popular knowledge base help ticket support sites. Helpy is built on top of Laravel. Very easy to set up with a friendly built-in installer.

Demo

Url: Demo Link Admin login : admin@demo.com / 12345678 Agent Login : agent@demo.com / 12345678 Client login : user@demo.com / 12345678

Features of Helpy

Unimited Support Tickets
Unlimited Departments
Dynamic DataTable with filters
Ticket Reopen & Re-Assign
Texteditor File Manager
Ticket Custom Fields with File Attachment
Email notification
Live notification system
Unlimited Staff Members
Add, remove & edit Knowledge Base in different departments
Add, remove & edit different departments
Forgot Password
Open, Pending, Close & Replied Status for Tickets
Admin, Staff & User Profile
Powerful Admin Panel
Fully functional Dashboard
100% Responsive for Mobile
User Role Permissions
Members can change their name, email, and password
Upload Avatar
Change password
Secure Bcrypt password hashing
Bootstrap
Font Awesome & Line Awesome

Change Logs

Version 1.4 – October 27, 2022

 Laravel 8 Upgraded.
 Custom field file upload issues fixed.
 Notification issues fixed & table id to UUID updated.

Version 1.3.7 – October 16, 2022

 Custom field .issue fixed.

Version 1.3.6 – September 03, 2022

 Just Dependency Updated.

Version 1.3.5 – July 04 2021

  Install Database config solved.

Version 1.3.4 – April 27, 2021

 Email Configuration issue fixed.

Version 1.3.3 – April 24, 2021

 Email Configuration issue fixed.
 Notifications issue fixed.
 Optimized application.

Version 1.3.2 – January 04, 2021

 Gmail SMTP fixed, now working.
 Ticket add & reply, sometimes email send fail bug fixed.

Version 1.3.1 – September 23, 2020

 Email Test notification in email setting.
 Ticket Comment reply bug fixed.

Version 1.3 – 15 September, 2020

 Added dynamic Custom Fields in tickets. (File Attachment, Select option, checkbox, radio).
 Added File Manager. Now easily users can attach files in text-editor.
 Admin can add new Customer from admin panel.
 Fixed Dashboard bugs.
 Fixed Text Editor File/Image uploads

Version 1.2.2 – 10 August, 2020

 Fixed staff's ticket list bugs

Version 1.2.1 – 16 May, 2020

 Fixed user ticket list & Datatable bugs

Version 1.2 – 01 May, 2020

 Dynamic <strong>DataTable's</strong> with department/category & date range filter.
 Ticket <strong>Reopen</strong> system.
 Ticket <strong>Re-Assign</strong> to a specific department.
 Fixed some bug

Version 1.0.1 – 12 April, 2020

 'Add New Ticket' and 'Knowledge' menu in User dashboard.
 Bug fixed in admin panel 'All Tickets' page.
 Bug fixed in admin panel 'Add New Knowledge Base.
 App Debug false. Error debug page disabled.