Helpy - Knowledge Base Ultimate Ticket Support System

Overview

Create your own ticket support website with this script. You can create a site like the most popular knowledge base help ticket support sites. Helpy is built on top of Laravel. Very easy to set up with a friendly built-in installer.

Demo

Url: Demo Link Admin login : admin@demo.com / 12345678 Agent Login : agent@demo.com / 12345678 Client Login : user@demo.com / 12345678

Features of Helpy

• Unimited Support Tickets
• Unlimited Departments
• Dynamic DataTable with filters
• Ticket Reopen & Re-Assign
• Texteditor File Manager
• Ticket Custom Fields with File Attachment
• Email notification
• Live notification system
• Unlimited Staff Members
• Add, remove & edit Knowledge Base in different departments
• Add, remove & edit different departments
• Forgot Password
• Open, Pending, Close & Replied Status for Tickets
• Admin, Staff & User Profile
• Powerful Admin Panel
• Fully functional Dashboard
• 100% Responsive for Mobile
• User Role Permissions
• Members can change their name, email, and password
• Upload Avatar
• Change password
• Secure Bcrypt password hashing
• Bootstrap
• Font Awesome & Line Awesome

Change Logs

Version 2.0.1 – May 07, 2024

 Intsallation Setup error fixed.
 File upload & others issues fixed.

Version 2.0 – Novermber 20, 2023

 Laravel 8 to 10 Upgrade with dependency.
 Dashboard New Statistics Add.
 Translations Management Add.
 Multiple Language Access Add.
 RTL Support Add.

Version 1.4 – October 27, 2022

 Laravel 8 Upgraded.
 Custom field file upload issues fixed.
 Notification issues fixed & table id to UUID updated.

Version 1.3.7 – October 16, 2022

 Custom field .issue fixed.

Version 1.3.6 – September 03, 2022

 Just Dependency Updated.

Version 1.3.5 – July 04 2021

  Install Database config solved.

Version 1.3.4 – April 27, 2021

 Email Configuration issue fixed.

Version 1.3.3 – April 24, 2021

 Email Configuration issue fixed.
 Notifications issue fixed.
 Optimized application.

Version 1.3.2 – January 04, 2021

 Gmail SMTP fixed, now working.
 Ticket add & reply, sometimes email send fail bug fixed.

Version 1.3.1 – September 23, 2020

 Email Test notification in email setting.
 Ticket Comment reply bug fixed.

Version 1.3 – 15 September, 2020

 Added dynamic Custom Fields in tickets. (File Attachment, Select option, checkbox, radio).
 Added File Manager. Now easily users can attach files in text-editor.
 Admin can add new Customer from admin panel.
 Fixed Dashboard bugs.
 Fixed Text Editor File/Image uploads 

Version 1.2.2 – 10 August, 2020

 Fixed staff's ticket list bugs 

Version 1.2.1 – 16 May, 2020

 Fixed user ticket list & Datatable bugs 

Version 1.2 – 01 May, 2020

 Dynamic <strong>DataTable's</strong> with department/category & date range filter.
 Ticket <strong>Reopen</strong> system.
 Ticket <strong>Re-Assign</strong> to a specific department.
 Fixed some bug 

Version 1.0.1 – 12 April, 2020

 'Add New Ticket' and 'Knowledge' menu in User dashboard.
 Bug fixed in admin panel 'All Tickets' page.
 Bug fixed in admin panel 'Add New Knowledge Base.
 App Debug false. Error debug page disabled.