Helpdesk Platform - Plugin for Premium URL Shortener icon

Helpdesk Platform - Plugin for Premium URL Shortener

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Helpdesk Platform - Plugin for Premium URL Shortener

Description

A comprehensive, AI-powered helpdesk and support ticket management system designed for Premium URL Shortener. Streamline customer support, improve response times, and deliver exceptional service with advanced features including AI-generated replies, real-time analytics, custom fields, and much more.

Live Demo

Email/Username: admin@gempixel.com / admin

Password: adminpass

Key Features

AI-Powered Support

  • OpenAI Integration: Generate professional, context-aware replies automatically
  • Custom AI Models: Train and deploy your own OpenAI fine-tuned models
  • Smart Content Generation: AI-assisted reply generation, text rewriting, and summarization
  • Multiple AI Models: Support for GPT-4, GPT-3.5, and custom fine-tuned models

Advanced Analytics Dashboard

  • Real-time Statistics: Track total, open, pending, resolved, and closed tickets
  • Priority Breakdown: Monitor urgent, high, medium, and low priority tickets
  • Trend Analysis: 30-day ticket creation trends with visual charts
  • Response Time Metrics: Average response time and first response tracking
  • Satisfaction Ratings: Customer satisfaction rate and average rating display
  • Agent Performance: Track agent resolution rates and assigned tickets
  • Export Functionality: Export dashboard data in JSON or CSV format

Comprehensive Ticket Management

  • Ticket Statuses: Open, Pending, Resolved, and Closed
  • Priority Levels: Urgent, High, Medium, and Low priority classification
  • Ticket Categories: Organize tickets with customizable categories and colors
  • Agent Assignment: Assign tickets to specific support agents
  • Auto-Assignment: Automatic ticket assignment based on workload
  • Bulk Operations: Perform actions on multiple tickets simultaneously
  • Ticket Search & Filters: Advanced filtering by status, priority, category, and date
  • Overdue Tracking: Automatic identification of tickets exceeding SLA

Rich Communication Features

  • Threaded Conversations: Full conversation history for each ticket
  • File Attachments: Support for multiple file attachments per ticket/reply
  • Attachment Limits: Configurable max attachments and file size limits
  • HTML Support: Rich text formatting in messages
  • Saved Replies: Create and reuse common response templates
  • Reply Categories: Organize saved replies by category

Customer Rating System

  • 5-Star Ratings: Customers can rate resolved/closed tickets
  • Rating Comments: Optional feedback comments with ratings
  • Satisfaction Metrics: Track overall customer satisfaction percentage
  • Rating Analytics: Average rating calculation and display

Custom Fields & Categories

  • Custom Field Types: Text, textarea, select, checkbox, radio, date, and more
  • Required Fields: Mark custom fields as mandatory
  • Field Ordering: Customize the order of fields in ticket forms
  • Category Management: Create unlimited ticket categories
  • Category Colors: Visual category identification with custom colors
  • Category Sorting: Custom sort order for categories

Email Notifications

  • New Ticket Alerts: Notify admins when new tickets are created
  • Reply Notifications: Email users when agents reply to tickets
  • Status Updates: Notify users when ticket status changes
  • Customizable Templates: Fully customizable email templates
  • Template Variables: Dynamic content with ticket details, user info, and more

Advanced Configuration

  • SLA Management: Set Service Level Agreement hours for response times
  • Auto-Close Tickets: Automatically close inactive tickets after specified days
  • Contact Form Integration: Capture contact form submissions as tickets
  • Attachment Settings: Configure max attachments and file size limits
  • Rating Control: Enable or disable customer rating system

Complete Feature List

  • Full support ticket lifecycle management
  • Multi-status ticket workflow (Open, Pending, Resolved, Closed)
  • Priority-based ticket classification (Urgent, High, Medium, Low)
  • Category-based ticket organization
  • Agent assignment and workload management
  • Threaded conversation system
  • File attachment support
  • Customer rating and feedback system
  • OpenAI GPT integration for reply generation
  • Custom fine-tuned AI model support
  • AI-powered text rewriting and improvement
  • Automatic ticket summarization
  • Real-time dashboard with key metrics
  • Ticket status distribution charts
  • 30-day trend analysis
  • Response time tracking
  • Customer satisfaction ratings
  • Agent performance tracking
  • Unlimited custom fields
  • Unlimited ticket categories
  • Saved reply templates
  • Customizable email templates
  • Responsive design (mobile, tablet, desktop)
  • CSRF protection and security features
  • Contact messages management

TypePHP Script
AuthorKBRmedia
CategoryPhp Scripts / Help And Support Tools
Price$30
Sales20
PublishedNov 25, 2025
Last UpdateAug 20, 2026
Compatible BrowsersIE10, IE11, Firefox, Safari, Opera, Chrome, Edge
Compatible SoftwarePHP 8.x
Source Files IncludedJavaScript JS, HTML, CSS, PHP

Categories

PHP Scripts

Tags

ai supportcustomer servicecustomer supportHelp And Support Toolshelpdeskhelpdesk pluginpremium url shortenershortenersupport automationsupport dashboardsupport systemsupport ticket systemticket analyticsticket managementticket trackingurl shortener

External listing. code.market does not sell this product and does not process payment for it. Pricing, payment, delivery, licensing, refunds, and support are handled by the third-party merchant on its own website. We may earn an affiliate commission from a referral. Details.

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