HelloKitt - AI Chatbot Help Desk PHP Script

HelloKitt — AI Chat Bot, Help Desk & Knowledge Base

HelloKitt is a self-hosted customer support platform that combines an AI-powered chatbot, knowledge base, live chat inbox, help desk, and omnichannel messaging in one modern Laravel application.

Train the AI on your own content, provide grounded answers with source citations, hand conversations to your support team when needed, and manage customer conversations from a unified inbox. Connect channels such as WhatsApp, Messenger, Instagram, Telegram, and your website chat widget.

With support for 15+ AI providers, customizable AI agents, help center, ticket management, customer & lead management, team routing, analytics, and REST API access, HelloKitt gives you the core tools needed to build a complete AI-assisted customer support system.

Version: 1.0 Released: September 11, 2026

Live Demo: https://hellokitt.com/

Features

AI Chat Bot

• AI Agents — Custom instructions, models, tone, languages and greetings.
• Grounded Answers — Answers from your knowledge base with source citations.
• Quick Replies — Multi-level button menus with custom responses.
• Actions — Connect HTTP tools for lookups and automated tasks.
• Escalation — Automatically hand off conversations to humans.
• Playground & Versions — Test, publish and roll back agent changes.

Knowledge Base

• Multiple Sources — Websites, sitemaps, PDFs, Markdown, TXT, HTML, FAQs and text.
• AI Indexing — Chunk, embed and store knowledge in your database.
• Answer Gaps — Identify unanswered questions and missing content.

Live Inbox

• Unified Inbox — Manage web, WhatsApp, Messenger, Instagram and Telegram chats.
• Smart Queues — Filter conversations by assignment, status, escalation and sentiment.
• AI Assist — Summaries, suggested replies, rewriting, intent and sentiment detection.
• Team Tools — Assignments, notes, tags, canned replies and transcript export.
• AI ↔ Human Handoff — Switch between AI and agents and convert chats into tickets.

Help Desk

• Ticket Sources — Create tickets from forms, chats or your team.
• Ticket Workflow — Statuses, priorities, departments, assignees, tags and attachments.
• Customer Replies — Secure email links for customers to view and reply to tickets.
• Ticket Archive — Restore or permanently delete tickets.

Help Center

• Branded Help Center — Custom domain path, branding, categories, FAQs and search.
• AI Knowledge — Use published help articles as AI knowledge.
• Contact Form — Embeddable forms with custom fields, attachments, verification and captcha.

Chat Widget

• Easy Installation — Add with a script, React snippet or REST API.
• Custom Appearance — Configure colours, position, labels, icons, avatars and images.
• Visitor Features — Home, Messages, Help, pre-chat form, feedback, attachments and notifications.
• Security — Domain allow-list, origin checks and API key rotation.

Channels

• Omnichannel — WhatsApp, Messenger, Instagram, Telegram and web chat.
• Multiple Accounts — Connect multiple accounts, numbers, pages or bots.
• Guided Setup — Provider-specific connection setup with testing.

Customers & Leads

• Customer Profiles — Customer details, company, plan, value and complete history.
• Lead Pipeline — Manage visitors, leads and customers with a visual pipeline.

Team & Routing

• Roles & Permissions — Flexible company and workspace roles.
• Smart Routing — Route chats by channel, intent, tags, language and availability.
• Team Profiles — 2FA, notification preferences and browser push notifications.

Bring Your Own AI

• 15+ AI Providers — OpenAI, Anthropic, Gemini, Mistral, Groq, DeepSeek, xAI, OpenRouter and more.
• Custom Models — Add chat and embedding models with pricing and context settings.
• Task Agents — Dedicated models for summaries, intent, sentiment and AI assistance.
• Usage & Credits — Track tokens, costs and optional credit usage.

Admin Panel

• Analytics — Monitor conversations, tickets, resolution, AI usage and team workload.
• Platform Settings — Branding, email, realtime, push, captcha and module settings.
• Email Management — Custom templates, SMTP configuration and delivery logs.
• Governance — Monitor AI grounding, handoffs, approvals, metering and security.
• HTTP API — Start conversations and send messages from external applications.

Installation & Security

• Web Installer — Automated requirements check, database setup, migrations and initial account.
• PWA — Installable app with light/dark mode and browser notifications.
• Security — Encrypted credentials, signed file links, TOTP 2FA and captcha.
• Modern Stack — PHP 8.3, Laravel, React 19, TypeScript, Tailwind CSS 4 and MySQL/MariaDB.

Requirements

• PHP 8.3 or newer
• MySQL, MariaDB, PostgreSQL, or SQLite database
• Works on shared hosting, VPS, or any Laravel-compatible hosting (Apache or Nginx)
• Web root must point to the public/ directory
• SMTP email account for sending emails

Instructions

Full installation documentation is included with the product files and online at https://hellokitt.com/documentation/. Follow the guide after download to install HelloKitt on your server.

Basic free installation support is available after purchase — if you hit an issue on a server that meets the requirements, contact us with your purchase and server details. We're also happy to answer pre-sale questions and help with reasonable product issues and setup.