H-Desk - Support Ticket System, Invoice Generator And Payments Collection/Handling System

The Business Help Desk is a production-ready, single-page web application (SPA) designed for installation on only live web servers, including professional shared hosting environments. Fully optimized and lightweight, it contains only backend source code for a seamless and secure deployment. This system is designed for managing customer queries in the context of providing supportive services. It features a registration system for customers, agents, and administrators. Customers can submit query tickets and receive notifications via email/SMS alerts (if configured). When an admin or authorized agent responds, customers will also be notified. Additionally, the system can generate various types of business invoices and facilitate business payments, allowing customers to view their submitted queries, invoices, and payment requests.

Demo Access for admin:

• URL: https://helpdesk.codehas.net/admin/dashboard
• Username: admin@admin.com
• Password: 12345678

Demo Access for admin:

• URL: https://helpdesk.codehas.net/
• Username: any@user.com
• Password: 12345678

Document References:

• Server Requirements: https://codehas.gitbook.io/help-desk/get-started/system-requirements
• Installation: https://codehas.gitbook.io/help-desk/get-started/installation
• Full Document URL: https://codehas.gitbook.io/help-desk
• Update/versions: Change logs
• About: here

Features:

• Help Queries Management
  • Customers can submit query tickets.
  • Agents can create query tickets on behalf of customers.
  • Multiple files can be attached when creating a query.
  • Queries can be filtered by various criteria.
  • Customers receive notifications for updates at every step.
  • Query tickets can be locked once closed.
  • Query tickets can reference created business invoices.
• Business Invoices
  • Invoices can be created under specific pre-built business profiles for various scenarios.
  • Customers will be notified upon invoice creation.
  • Invoices can be printed or exported as PDF files.
  • Invoices can be edited or deleted at any time.
  • Invoices can be tracked via QR code (requires login).
  • All attachments can be downloaded by customers, admins, or agents.
• Business Invoice Types (Pre-Built Formats)
  • Standard Invoice
  • Timesheet Invoice
  • Expense Invoice
  • In-Term Invoice
  • Final Invoice
• Business Payments
  • Payments can be created under specific pre-built business profiles.
  • Agents/admins can create payment requests using multiple payment gateways.
  • Customers will receive notifications regarding payment requests.
  • Reminders can be sent for pending payments.
  • Agents/admins can manually update payment statuses.
  • Payments can be linked to business invoices.
• Available Payment Gateways
  • Stripe Card Payment Gateway
  • Square Pay Card Payment Gateway
  • Braintree Card Payment (supports PayPal via Braintree)
• Management of Business Invoice Types
• Management of Query Business Profiles
• Management of Query Departments
• Management of Query Statuses
• Management of Query Priorities
• Management of Query Tags
• Management of Canned Replies
• User Management
• User Roles Management
• App Settings
  • General: Configure general site settings.
  • Outgoing Mail: Configure email service preferences.
    • Log (save in system log)
    • Supports Mailgun
    • Supports SMTP
    • Supports Sendmail (PHP function)
  • Payment Gateways: Configure API keys for payment gateways.
  • Currency: Configure currency symbology for the site.
  • SMS Configuration: Configure SMS notification services.
    • Nexmo Gateway
    • Twilio Gateway
  • Tax: Configure tax rates, types, and implementation.
    • Fixed or Percentage
    • Tax included or excluded
  • Appearance: Configure site icon and background.
  • Authentication: Configure registration and related settings.
  • Google reCaptcha (version 3): Configure captcha settings & preferences.
  • Localization: Configure localization settings for the site.
• Database Backup and Restore
• Translation Manager for Locales
• Lightweight and Fully Optimized Application
• Form CSRF Protection
• Overall Detailed Dashboard
• SPA (Single Page Application)
• Notifications
  • SMS notifications for every update.
  • Email notifications for every update.
• Customer Area
  • Customers can create new help queries.
  • All submitted help queries can be viewed and processed.
  • All issued business invoices can be viewed and printed/exported as PDF.
  • All payment requests can be viewed, processed, and printed/exported as PDF.
• Admin/Agent Area
  • Comprehensive backend management capabilities.

For inquiries or bug reports, feel free to reach out at: info.codehas@gmail.com