Fixora - Ultimate Enterprise Service

Fixora is a high-performance, full-stack Service Management System designed for companies handling large-scale field service operations, machine maintenance, and hardware repairs. Built with a modern Laravel API and a lightning-fast React.js frontend, Fixora offers a premium user experience and robust operational tools.

Features

Triple-Role Interface

• Admin Command Center: Complete oversight of company operations, user management, zone allocation, and advanced analytics.
• Customer Care Hub: A centralized portal for filing hardware complaints, creating service tickets, and managing the customer database.
• Field Technician Dashboard: A mobile-responsive "Work Center" with interactive action tiles, allowing technicians to manage repairs and work orders on the go.

Advanced Ticket Management

• Dual Ticketing System: Separate workflows for general **Service Requests** (inspections/maintenance) and **Break/Fix Complaints** (hardware repairs).
• Smart Zone Allocation: Automatically assign technicians based on geographical zones, ensuring faster response times.
• Asset Tracking: Manage a complete inventory of machines/assets linked directly to customer accounts.

Real-time Operations

• In-App Notification Hub: Real-time alerts (via polling) for new assignments, status updates, and critical events.
• Email Integration: Automated email notifications sent to staff and technicians for every major workflow milestone.
• SLA Tracking: Detailed timestamps for Assignment, Resolution, and Closing to monitor service performance.

Modern & Premium UI

• Sleek Dashboard: Clean, data-driven interface with "Action Tiles" for simplified navigation.
• Branded Experience: Professional "Fixora" branding with custom gradients and premium typography.
• Responsive Design: Fully optimized for desktops and tablets.

Requirements

To run Fixora smoothly, your server should meet the following requirements:

• PHP: 8.2 or higher
• Database: MySQL 8.0+ or MariaDB 10.4+
• Web Server: Apache or Nginx
• Composer: For managing PHP dependencies
• Node.js & NPM: For compiling the React frontend (Vite)
• Extensions: OpenSSL, PDO, Mbstring, Tokenizer, XML, Ctype, JSON, BCMath, GD (for images).