Facilities Ticketing Maintenance System

Facilities Ticketing & Maintenance System (Laravel) Simplify workplace maintenance with a streamlined Laravel facilities ticketing system. Effortlessly log maintenance requests, route tickets to technicians, and track resolution statuses in real time. Key Features:

• Role-based access control
• Automated priority routing
• Clean, developer-friendly code ready for immediate deployment

Please note: Optional add-on features and modules (e.g., custom reports) are available for an additional charge

Features

Core Helpdesk & Approvals

• Smart Ticket Routing & Workflows: Easily log, prioritize, and manage requests with custom status tags (Pending, In Progress, Completed, Closed).
• One-Click Approval Engine: Fast review, approve, and decline actions built directly into dedicated approver dashboards.
• Facility & Asset Categorization: Organize and assign issues by building location, floor level, department, or specific machinery.

Notifications & Auditing

• Real-Time In-App Center: Bell icon notifications with unread badges keep users updated instantly without page refreshes.
• Automated Email Alerts: Immediate email triggers sent to approvers upon submission, and to users upon status changes.
• Complete Audit Trail: Detailed history logging for every ticket from initial creation to final resolution.

Security & Developer Features

• Role-Based Access Control (RBAC): Distinct permission levels and tailored portals for Admins, Approvers/Technicians, and Employees.
• Developer-Ready Architecture: Built on standard Laravel conventions, sanitized inputs, database seeders, and step-by-step setup docs.

Requirements

Server Environment: PHP >= 8.1 / 8.2

Web Server: Apache24

Database: MySQL >= 8.0

PHP Extensions: BCMath, Ctype, cURL, DOM, Fileinfo, JSON, Mbstring, OpenSSL, PDO, Tokenizer, XML

Dependency Manager: Composer (for backend setup)

Instructions

Access Credentials
How to Log In

RoleUsernamePasswordAdminadminmainadminmainApproverApprover1Approver1Userjsmithjsmith

1. Navigate to the Login Page: Open your web browser and go to the Codester application URL.
2. Select or Identify Your Role: Ensure you are using the correct credentials corresponding to your permission level (Admin, Approver, or User).
3. Enter Credentials:
   • In the Username field, enter your role-specific username (case-sensitive).
   • In the Password field, enter your corresponding password (case-sensitive).
4. Sign In: Click the Log In / Sign In button to access your dashboard.