bdcTikit - Helpdesk Ticketing System

the bdcTikit can automatically turn emails into tickets/replies and send agent replies from bdcTikit as emails. Customers can also create tickets and reply directly from their bdcTikit user dashboard.

Admin Access

URL: https://bdctikit.bdcoder.com/login

email: admin@bdcoder.com

password: 12345678

User Access

URL: https://bdctikit.bdcoder.com/login

email: user@bdcoder.com

password: 12345678

Agent Access

URL: https://bdctikit.bdcoder.com/login

email: agent@bdcoder.com

password: 12345678

Features

Admin Features

• Powerful Admin Panel
• No Coding Experience is required
• Everything can be customized from the admin panel
  1. General Settings
  2. Search Settings
  3. Site Settings
  4. Logo Favicon
  5. SEO Settings
  6. SMTP Settings
  7. API Settings
  8. Insert Header and Footer
• Page Settings
• Dynamic Page Management
• Advertising Management
• Visitor Contact Management
• User Management
• Help Center Management
  1. Reply user ticket
  2. Admin can assign an agent for specific ticket
  3. Block unexpected ticket
  4. Change ticket status (Open, closed or Pending)
• FAQ CRUD
• Ticket Management

Requirements

• PHP >= 8.2
• BCMath PHP Extension
• Ctype PHP Extension
• CURL PHP Extension
• DOM PHP Extension
• File Info PHP Extension
• Filter PHP Extension
• Hash PHP Extension
• JSON PHP Extension
• LibXML PHP Extension
• MBString PHP Extension
• OpenSSL PHP Extension
• PDO PHP Extension
• Tokenizer PHP Extension
• XML PHP Extension

Instructions

System Requirements

We recommend the following system requirements for optimum performance:

PHP 8.2 or higher
MySQL (PHP 8.2 Supported)
Compatible Browsers: Any
Supported OS: Linux, MacOS, and Windows

Upload Files to the Server and Installation

With your purchase of bdcTikit, you will receive a main_file. This file contains the source code and the installation documentation.

source-code
documentation

Upload the File

1. Upload the source-code to your server's public_html or domain root directory, where bdcTikit will be installed.
2. Create a new MySQL database and a DB user on your server, then assign the user to the database.
3. Visit your site URL, which will automatically take you to the installation page. Click on Start Installation Process.
4. You will land on the Checking Pre-installation (File Permissions) page. If necessary, change the file permissions to 777 for the required files. If everything is set up correctly, click on Go to the next step.
5. Now, configure the application settings:
   • Application: App Name, App URL
   • Database: DB Host, DB Name, DB User, DB Password
   • Email: Mail Host, Port, Username, Password
6. If all details are correct, the installation will proceed. After a few moments, you will be redirected to your Domain page.