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Atlas - WordPress Knowledge Base

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Atlas - WordPress Knowledge Base

Description

About

Atlas – WP – Knowledgebase plugin helps you create a self-serve online library of information about a product, service, department, or topic, helping you to reduce your support volume and increase customer satisfaction.

Atlas comes with a modern look and feel and two beautifully designed, mobile-ready themes to match your brand.

General features

  • Two beautifully designed templates (Intercom and Startup style)
  • Capture customer satisfaction
  • Gutenberg ready (switch to Gutenberg blocks from settings)
  • Easily control permalinks from the admin
  • Edit all frontend labels from within the admin interface
  • Search functionality
  • Custom CSS suport
  • Search functionality
  • Extra custom fields for Categories (Color, Font Icon and Image)
  • Comprehensive documentation

Sidebars

There are 4 Atlas sidebars available
  • Atlas – Article Sidebar ( shows on article single page )
  • Atlas – Category Sidebar ( shows on Atlas category page )
  • Atlas – Search Result Sidebar ( shows on Atlas search result list )
  • Atlas – Home Sidebar ( shows on Atlas knowledge base home page )

Widgets

There are 6 Atlas widgets available
  • Popular Articles
  • Recently Updated
  • Newest Articles
  • Newest In Category
  • Recently Updated In Category
  • Recently Viewed

NOTE! Sidebars and widgets work with the Startup frontend style.

NOTE! Currently, Atlas supports only one category level, we believe that’s a better user experience for both frontend users and admin editors.

Categories do have three extra custom fields that are being used within the frontend (Color, Font Icon, and Image). NOTE! To use font icons with categories make sure you enable FontAwesome from the settings page.

Prioritizing User Experience (UX) on Your KnowledgeBase Page

  • Purposeful information ( Ensure the questions and answers shown are providing value to the users to make decisions about your product )
  • Contact or support options ( If a user doesn’t have their problem solved or a question answered, offer a method for them to directly contact you )

Categories

WordPressMiscellaneousEcommerceWebsite

Tags

articlescustomersfaqhelpdeskknowledgebaseknowledge basesearchsuggestionssupporttutorialswikiwordpress

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