AskMe - Advanced Support Ticket System
Description
AskMe: The Professional Self-Hosted Support Ticket System
Stop managing support via email. Streamline your customer service today.
AskMe is a robust, fully responsive Customer Support Ticket System built on the powerful Laravel framework. Designed for businesses of all sizes, it transforms the chaos of email support into a streamlined, organized workflow.
Whether you are an eCommerce store, a digital agency, or a CodeCanyon author, AskMe gives you the tools to assign tickets, track resolutions, and keep your customers happy—without the monthly subscription fees of SaaS platforms.
Why Choose AskMe?
- Organize the Chaos: No more lost emails. Every request is tracked, prioritized, and assigned to the right agent.
- Envato Integration: Are you an Envato author? AskMe automatically verifies Purchase Codes, ensuring you only support valid customers.
- Self-Service Knowledge Base: Reduce ticket volume by letting customers find their own answers in a built-in FAQ article section.
- One-Time Investment: You own the code. Host it on your own server. No recurring fees.
Key Features
For the Support Team (Admin)
- Smart Dashboard: View open, pending, and resolved tickets at a glance.
- Department Management: Route tickets to “Sales,” “Tech Support,” or “Billing” automatically.
- Internal Notes: Agents can leave private notes on tickets that customers can’t see.
- Priority Levels: Flag urgent issues (Low, Medium, High, Critical) to ensure VIPs get help first.
- Canned Responses: Save time by creating templates for frequently asked questions.
For the Customer
- Easy Account Creation: Seamless registration and login experience.
- Real-Time Updates: Customers receive email notifications when an agent replies.
- Rich Text Editor: Users can upload screenshots and format text to explain their issues clearly.
- Ticket History: Customers can view all their past and current requests in one portal.
Technical Highlights
- Framework: Built on Laravel MVC (Secure & Scalable)
- Design: Bootstrap (Fully Responsive on Mobile/Tablet)
- Easy Setup: Includes a Premium Installer (worth $16) for 1-click installation.
- Customizable: 100% Open Source code. Change colors, logos, and fields to match your brand.
Take a Test Drive
Explore the system from both sides. Log in as an Administrator to see the backend, or as a User to open a ticket.
Admin Panel
Manage tickets, agents, and settings.
User: admin@admin.com Pass: 123456
Login as Admin Watch Admin VideoCustomer Panel
Open tickets and view articles.
User: kumar@demo.com Pass: 1234
Login as User Watch User VideoInstallation & Support
We don’t just sell you the code and disappear. We are here to help.
- Free Installation Help: Detailed documentation included.
- Regular Updates: We constantly improve the system based on your feedback.
| Type | PHP Script |
|---|---|
| Author | SWOTApps |
| Category | Php Scripts / Help And Support Tools |
| Price | $22 |
| Sales | 11 |
| Published | Apr 19, 2017 |
| Last Update | Jan 17, 2021 |
| Compatible Browsers | IE7, IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome, Edge |
| Compatible Software | PHP 8.x, PHP 7.x, MySQL 5.x |
| Software Framework | Laravel |
| Source Files Included | JavaScript JS, JavaScript JSON, HTML, CSS, PHP, SQL |
Categories
Tags
External listing. code.market does not sell this product and does not process payment for it. Pricing, payment, delivery, licensing, refunds, and support are handled by the third-party merchant on its own website. We may earn an affiliate commission from a referral. Details.
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