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Helpora - Internal Request Desk
Every help desk reports response times. Almost every one of them can be made to report better ones than it earned. An agent adds an internal note and the ticket looks touched. Somebody reassigns it and it looks fresh. An auto-reply goes out and the first-response clock stops before a human has read a word. The status changes and the timer resets.
Created Sep 6, 2026 · 1 like