“BMSDesk – Helpdesk Ticket System – With .NETCORE 3.1 Web API and Angular 11” is help desk software that collects all your customer support requests from various channels and manages them from one place.

Technology : C#, ASP.NET CORE 3.1 API, Angular 11, ADO.NET, SQL Server

If above live preview login not working then please use direct below url, it will work.

For Admin/Agent Login : Username : admin & Password : abc@123

For Client Login : Username : client & Password : abc@123

Prerequisite

Visual studio 2019 or greater version
SQL Server 2012 or greater version
Node js (version <= 16)
Typescript
Windows server for deployment.

New Features

• Upgraded angular 9 to angular 11 and .netcore 2.1 to .netcore 3.1.
• RTL support for arabic language.
• Live ticket chat in ticket detail page.
• Remembered grid column visibility.
• Separate admin and agent user page.
• Separate all language resource files.
• UI updates.
• fixed some bugs

Features

• Fully Dynamic Customized Ticket System
• Angular 11 Support
• Integrated with ASP.NET MVC
• ASP.NETCORE 3.1 Web API used for data fetching
• Fully mobile friendly responsive bootstrap 4 design
• Dynamic Outgoing Email Configuration
• Roles Base Module Permission
• 17 Multi Languages Support
• Multi Admin/Agent
• Dynamic Chart Summary
• Email Notification
• Announcement for Agents and Clients
• Powerfull Admin And Client Portals
• Export Tickets
• Dynamic Custom Grids with Column Filters
• Easy To Generate Tickets
• Export Tickets
• Highlight new tickets on ticket listing page
• Technician auto assign rules
• and many more…

Version History

12-September-2022  - version 2.1
- fixed SQL disconnection problem
- improved performance

15-May-2021  - version 2.0
- Added new features and fixed bugs

14-June-2020  - version 1.2
- Added new features and fixed bugs and improvements

22-November-2019  - version 1.1
- Fix some bugs and impprovemtns

5-September-2019  - version 1.0
- Initial Version