Hi, we’re code.market and welcome to the code.market Refund Policy. These rules outline what you can expect from developers of the items you buy. They provide a transparent approach to refunds giving you a great platform experience and a “fair go”.
As the creator and owner of the items on CODE.market, each developer is responsible to you for items you purchase. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on CODE.market so you as a buyer have a consistent experience and know what to expect from each developer. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Here are the scenarios in which we expect developers to give a refund on an item and related services you have purchased. For more information, see this Help Centre article.
- Item is “not as described”
- Item doesn’t perform accordingly
- Item has a security vulnerability
- Item support is promised but not provided
- Item support extension not used
- Items that have not been downloaded
- Item is “not as described”
An item is “not as described” if it is materially different from the item description or preview so you should expect the developer to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.
Item doesn’t perform accordingly
If an item does not work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the developer is required to do so promptly by updating the item. Otherwise, you are entitled to a refund of that item.
Item has a security vulnerability
If an item contains a security vulnerability that can’t easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the developer should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.
Item support is promised but not provided
If a developer advertises their item as including item support and you are not provided that support in accordance with the item support policy you will be entitled to a refund of your purchased support.
Item support extension not used
If you purchase an item support extension and request a refund of that extension before your existing item support expires you are entitled to a refund of that item support extension.
Items that have not been downloaded
If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for refund. You will be required to provide the developer of that item your purchase code in order for the developer to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.
Why a refund may not be given
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don’t want it after you’ve downloaded it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).
- Resolving disputes
If you and a developer can’t come to an agreement about a refund, you can raise a dispute and have CODE.market investigate the matter. We will make a decision based on all available information. All decisions made by CODE.market in terms of handling disputes are final.
Version 1.1 – Effective date: May 2019.